Recognition Plaques Emailed, Telephone, Faxed, Mail Order and Internet Sales:
The purchase of products over the telephone, by email, by faxed order form, by mail order or from this web site is governed by these terms and conditions. By placing your order, you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing mail order and online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site, we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About MMa Recognition Plaques:
T.M.Robinson T/A Recognition Plaques.
Recognition Plaques operates from our offices and production facilities at Netherfield, 103 Joel Lane, Gee Cross, Hyde, Cheshire, SK14 5LF, UK
Tel: +44 (0)161 663 5721
Web Site: www.recognition-plaques.co.uk
Email: webenq@recognition-plaques.co.uk
We aim to deliver the best possible customer experience and we therefore aim to adhere to all current and proposed legislation. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Products & Eligibility:
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice.
Every effort will be made to dispatch the items as specified on the order. Where an order is conditional upon subsequent authorisation by an Awarding Body (Professional Body, Membership Organisation or Examinations Board) prior to production, then we reserve the right to produce the order in accordance with the instruction of the Awarding Body, not the customer order. This condition would be clearly specified at an appropriate point in the ordering process. We reserve the right not to accept the order if approval of an awarding body is required and is not obtained or for any other reason that we see fit.
In the case of qualification products, for security reasons, subtle sizing and format changes will be made to differentiate plaques from original certificates.
Payment will be taken when an order is placed, other than for customers with approved credit which have been authorised by a director of the company. Payment will be refunded should it not be possible to produce your order. Should your payment not clear, then the order will be cancelled unless cleared payment is made by alternative means.
Additional Product Specific Conditions:
In some circumstances products are issued under licence and remain the property of Recognition Plaques or the Awarding Body concerned. This can be the case where there are continued membership or continuing professional development requirements in order to maintain a qualification to which our products relate. Should this be the case, then this condition (along with any other specific awarding body conditions) are advised to the customer during the ordering process and prior to the final purchase confirmation.
All product specific conditions would be clearly specified at an appropriate point in the ordering process.
Delivery Targets:
Where customers provide accurate contact details, we try to acknowledge orders by email and provide an estimated delivery date. We aim to deliver the finished products within 14 days of receipt of order for generic products or for qualification products (which are subject to authorisation protocols), 14 days from receipt of authorisation by the Awarding Organisation (UK). Please add a further 7 days delivery for orders to destinations outside the UK. Sales are subject to authorisation where it is required by the Awarding Body and cleared payment. Our typical delivery times are well within this target period, and we try where possible to accommodate customers’ urgent delivery requirements.
Please Note: Customs Charges and Import Duties/Tarrifs may be applicable to customers in some countries outside the UK. If applicable, these are payable by customers locally updon delivery.
We find it most efficient and least disruptive to close our workshop for two annual holidays per annum. This can cause a slight deterioration in our usual turnaround benchmarks, but extra staffing is employed prior and subsequent to holiday closedowns to minimise any potential inconvenience to customers. Our customers recognise that our staff deserve to “recharge their batteries” every now and then in order to be able to maintain the consistently high standards that are achieved year in, year out! Our annual holiday close downs are published on our web site.
Back Orders:
If an item is out of stock, or if there are any other delays that would prevent us meeting our delivery targets, we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
Product Inscription:
Our products include an element of bespoke customisation. Where approval is required by an Awarding Body, then the inscription will be made in accordance to the instructions of the awarding body, not the client order.
Where Awarding Body approval is not a requirement, we will endeavour to customise the inscription of the product in accordance with your order details for your own personal and non-commercial use. We will advise you by email or telephone if this is not possible and endeavour to agree a mutually acceptable way forward.
We reserve the right to reject any order or inscription requirement sent to us that we consider may offend as being defamatory, racist, offensive, harassing, threatening, vulgar, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights, or which may cause embarrassment or distress to any person or is otherwise unlawful or objectionable.
You also agree that you will not impersonate any person including, but not limited to, any of our employees or customers. You are entirely responsible for any text or other material that you post or send on this message system and we accept no liability for any such content.
Where it is not possible to accommodate the inscription requirements, then your order will be cancelled, and your payment will be refunded.
Methods of Payment:
All payments must be made in Pounds Sterling (£ GBP).
We currently accept payment by most major credit/debit cards and Paypal. These are detailed on the payment section of our internet ordering pages. If you order off-line you may also pay by cheque. Please make cheques payable to Recognition Plaques and write your name and address on the back of the cheque. Cheque orders will not be dispatched until payment has been cleared. Please contact us should you wish to make payment by bank transfer.
In certain circumstances, Recognition Plaques may at its complete discretion agree to provide products and services on account for regular customers, where expressly agreed. Credit accounts must be agreed prior to purchase and payment must be received within 30 days of invoice. We reserve the right to credit check our account customers as and when we see fit. Accounts can be opened, suspended and closed at the discretion of Recognition Plaques. Accounts must be settled in full on suspension or closure. Recognition Plaques reserves the right to charge interest on all overdue balances at the rate of 5% above the Bank of England Base Rate. Account customers must also accept that they will be charged any costs incurred by Recognition Plaques in the collection of overdue accounts. Goods and/or the Licence (subject to usage conditions outlined prior to order) to use the goods remain the property of Recognition Plaques until payment is received in full.
We reserve the right to update and amend prices.
Please Note: Customs Charges and Import Duties/Tarrifs may be applicable to customers in some countries outside the UK. If applicable, these are payable by customers locally updon delivery.
Where Delivery and Packaging Charges are not included within the price of your order, these will be clearly identified and itemised at an appropriate point in the order process.
The total cost of your order will be clearly detailed during the order process and prior to proceeding to pay for the goods. The displayed price is the amount in pounds sterling that you will pay.
If you are ordering from a non-United Kingdom address, the order will be processed in pounds sterling and the currency conversion will be undertaken (where appropriate) by the customer’s credit/debit card provider, at their published rates. Overseas customers will be invoiced and required to pay in pounds sterling.
All credit or debit card payments are checked and verified by the card processing company prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
Cancelling your Order:
As each product is customised, you may only cancel your order prior to production and/or dispatch.
Product Refunds / Replacement:
Every effort will be made to produce and deliver your product to the highest standards. As each product is customised, refunds are not offered, apart from in the following circumstances where …
- The order has be declined or rejected by Recognition Plaques
- The order has been cancelled by the client prior to production and dispatch.
In the rare circumstances of a product arriving in an unsatisfactory condition, a replacement product will be issued upon return of the unsatisfactory consignment (please return using original packaging where possible). Please include a description on the reason for return and inform us of the postage costs incurred by the client in returning the goods. Where we find the reason for return to be reasonable, a replacement product will be issued and client postage costs incurred in returning the goods will be refunded.
You should ensure that you obtain proof of postage when returning goods. A replacement product can only be provided for items received back by us, with a reasonable reason for the return.
Legal Statement:
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.
Prices are subject to alteration without notice. Should a product not be available a payment will be refunded.
Our website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.
Use of this Website from outside the UK :
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.
Privacy Statement:
We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.
From time to time we may use the information gathered in order to send you promotional information. We have however, adopted a policy allowing you to opt out at any time. You can at any time ‘contact us‘ and we will opt you out of any aspect of our marketing programme.
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company, other than in the process of obtaining authorisation from the client’s Qualification Awarding Body where applicable.
We collect the following information from your order: name, email address, delivery and billing address, telephone numbers and order history. We also collect the details required for the design and inscription of your plaque. Any information collected will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you. We do not collect or hold your credit or debit card details. These details are processed directly and securely by our payment processing providers, who simply confirm to us the success or failure of the payment. Our credit and debit card payment processing providers are fully PCI DSS compliant.
Changes to the privacy policy:
We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.
Privacy policies of link sites:
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.
Contact us:
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “contact us” page.
Security:
The site uses Stripe and Paypal to securely process online credit and debit card payments ensuring a safe and secure shopping experience.
Damage to your Computer :
Recognition Plaques makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Recognition Plaques shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Browser cookies:
A cookie is a small file that can be stored on your computer’s hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
How could we use cookies?
We reserve the right to use Cookies where appropriate to enable our systems to record items that you have ordered. This could, for example, enable you to return to the site at a later date to complete your purchase without having to re-input your details and order. Cookies used on this site are not used for any other purpose. Our cookies would not contain any personal information about you.